We Let an AI Agent Open and Close Real Work in Our CMMS. The Hard Part Wasn't the AI.
A couple of months ago I wrote about the SaaSpocalypse - the Wall Street panic that AI agents are going to kill business software, and Marc Benioff's counter that agents are only as good as the data they sit on. I landed where I always land: you can't shove AI at chaos and expect it to make things better.
AI in FM, Part II: Your AI Is Only as Smart as the Data Behind It. So Let's Talk About the Data.
Today I want to talk about what you actually do about the chaos. And the answer, frustratingly, is data governance.
AI in FM, Part I: You Can't Shove AI at Chaos and Expect It to Make Things Better
Everybody and their mother wants to put AI in facility management right now. I get it. I use AI every day. But there's a conversation happening in our industry that's skipping about four critical steps, and it's going to cost people real money.