FAQs

Getting Started

CMMS stands for Computerized Maintenance Management System — software that helps facility teams track work orders, assets, preventive maintenance schedules, and vendor activity in one place. It's often mentioned alongside CAFM (Computer-Aided Facility Management) and IWMS (Integrated Workplace Management System), which cover similar ground but tend to be broader and more complex, spanning things like space planning and real estate portfolio management in addition to maintenance.
sonpito is a CMMS built specifically for facility and maintenance operations — and unlike most CMMS tools, it runs 100% natively on Salesforce, so your team gets purpose-built maintenance workflows without adding a second system to manage.

A sonpito license is issued in addition to a Salesforce Service Cloud license. We can work with your existing Salesforce account to get you set up or partner with you and Salesforce to set up new accounts.
Pricing depends on your organization and how many users will be using the software. Our base package requires a minimum of five users but we aim to accommodate your company’s needs no matter your size. Reach out to us to discuss pricing.
Yes. We offer an extension pack that has foundational reports and dashboards your team can use OOTB or customize.
Absolutely! Our product team can provide a full demo of sonpito for you and your team. Reach out to us to request a free demo.
Yes, sonpito is designed with a mobile-first mindset. You can access all core features via any mobile device.
There are generally two paths we recommend for implementation, but we look to work with each customer to ensure a successful implementation based on individual company needs.

The two paths would include working with our team to provide implementation and full set-up, or in the case that you have a Certified Salesforce Administrator, we can provide a joint implementation where your Salesforce Administrator works alongside our team. In this case, your Salesforce Administrator would provide any and all needed configuration, and the sonpito team would provide a basic stand-up of the product.

Both ServiceNow and Salesforce offer platforms that can support facility management workflows, but the meaningful difference for FM teams usually comes down to fit and focus. ServiceNow is built primarily around IT service management, with facility and workplace features often added on top. Salesforce, through Service Cloud, is built around case and service management more broadly — which makes it a natural home for a purpose-built facility management tool like sonpito.
The practical question to ask isn't "which platform is better" — it's "which platform is your organization already running, and does your FM tool live natively inside it, or does it require middleware and a separate login to connect the two?" sonpito was built to answer that question by staying 100% native to Salesforce.

sonpito is a facility management solution built natively on Salesforce Service Cloud, which allows for easy connection to other Salesforce cloud applications, such as Sales Cloud. Easily collaborate and share information with other teams and departments across your org in a single platform.
See Product > CMMS on Salesforce for more more information.
Yes. sonpito is built on the Salesforce platform. Check out more on Salesforce's security and disaster recovery information. Additionally, as a sonpito customer, your data is exclusively on the Salesforce platform which carries an SOC 2 certification.